Want to make your operations a priority this quarter?Book a call

What changed, in Ian’s words

Video: Ian Leman, WebTailor
“Now it takes us about two, three minutes to actually analyze the lead and create a lead list, so we can create one lead list per day, at least.”
Ian LemanIan LemanWebTailor

Personal outreach took 30 minutes a lead

WebTailor is an SEO-focused marketing agency in Estonia. It wins clients through word of mouth and outbound prospecting. Mass emailing did not work, so the team switched to hyper-personalized emails.

Each one needed about 30 minutes of analysis: Semrush and Google Lighthouse data, compiled into a six-page PDF for the prospect. At that pace the agency managed at most about 50 personalized leads a week, or one campaign. Interns spent their days building lead lists instead of on content strategy, the work that makes SEO interesting.

Freelancers from Upwork did not fix it. Their personalized first lines read as cheesy to prospects, and their manual analysis took about 40 minutes per lead at roughly the cost of an intern.

The approach: automate the analysis, keep the message personal

We automated the analysis itself: pulling each prospect’s data, building the report and creating the lead list. When a prospect replies, the personalized audit they receive is generated automatically too. The messages stay personal because they are built on each prospect’s own data.

Timeline

  1. 01
    Map

    Mapped how the team researched each lead and built its personalized emails and audits.

  2. 02
    Build

    Automated the lead analysis, lead list creation and the audit sent to prospects who reply.

What we built for WebTailor

  • Automated lead analysis from Semrush and Google Lighthouse data, with a report for each prospect.
  • Automated lead list creation.
  • An automated personalized audit for prospects who reply.

Map excerpt · sample data

Illustration on sample data: the operating map before and after the redesign. Twelve handoffs became four.

System screens · sample data

Illustration on sample data: routine steps run on their own, and a person approves what the AI drafts.

Outreach capacity rose 6–7x

  • 1x → 6–7xpersonalized outreach capacity
  • 1x → 4–5xleads and client calls

Analyzing a lead now takes two to three minutes, so the team builds at least one lead list a day. Personalized outreach capacity rose 6–7x, and the agency gets 4–5x more leads and client calls.

With the time freed, WebTailor tests new markets and new copy. It now runs lead lists in the Baltic and Scandinavian markets and the UK, and handles outreach for Estonian clients expanding abroad.

What changed at other professional services companies

  • UK Linkology · Professional services

    UK Linkology needs 2 people on a delivery team that took 14

    14 → 2people needed on one delivery team

    Double-digit rise in team capacity, without hiring

    Video: Jason Brooks, Founder, UK Linkology
    “You've done something that I've not managed to do in 10 years of running the business.”
    Jason Brooks, Founder
    Read the case: UK Linkology needs 2 people on a delivery team that took 14
  • Scalerrs · Professional services

    Scalerrs raised revenue per employee 40% in six months

    +40%revenue per employee, within 6 months

    +40% average client value, in the same 6 months

    Video: Jules Davies, Founder, Scalerrs
    “I was very amazed at how quickly you guys mapped out all of our services.”
    Jules Davies, Founder
    Read the case: Scalerrs raised revenue per employee 40% in six months
  • Kristen Bertolini Designs · Professional services

    Kristen Bertolini Designs saves 40 hours a month on client onboarding

    40 hours a monthtime saved on client onboarding

    Manual steps → One click how onboarding starts

    Video: Ken Blowfield, Director, Kristen Bertolini Designs
    “Now we can focus on our genius, which is helping our clients scale and grow by building awesome web designs and then building them.”
    Ken Blowfield, Director
    Read the case: Kristen Bertolini Designs saves 40 hours a month on client onboarding