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What changed, in Matthew’s words

Video: Matthew Penchuk, Co-owner, Search Strategy Marketing
“Within this first month, I can tell already that we are saving time on our sales process. And for me, that's invaluable.”
Matthew PenchukMatthew PenchukCo-owner, Search Strategy Marketing

Sales research ate the owner’s evenings

Search Strategy Marketing is a digital marketing agency, in business since 2009. Its sales process worked, but it was long and intensive. As the main salesperson, co-owner Matthew Penchuk carried most of it, and it cost him too many late nights.

Before a sales conversation is worth having, a prospect’s website needs an SEO analysis, a report and a view of its competitors. That research is specialist work, and it competed with everything else for Matthew’s time. The agency wanted to streamline it without losing its personal approach.

The approach: automate the research, keep the personal touch

The agency had its sales process written down step by step. We worked through it to find what could be streamlined, what could be automated and where AI could do the work, while keeping the approach personal. We also added new sources of leads for the process to work on.

Timeline

  1. 01
    Map

    Worked through the agency's written sales process to see how it found, researched and qualified new leads.

  2. 02
    Build

    Built automated website SEO analysis, SEO reports and competitive mapping for each prospect.

  3. 03
    Automate

    Added lead sources beyond the agency's existing channels and automated qualification.

What we built for Search Strategy Marketing

  • A custom SEO analysis of each prospect’s website.
  • Automated SEO reports for prospects.
  • Competitive mapping for each prospect.
  • Lead generation from sources beyond the agency’s existing channels.

Map excerpt · sample data

Illustration on sample data: the operating map before and after the redesign. Twelve handoffs became four.

System screens · sample data

Illustration on sample data: routine steps run on their own, and a person approves what the AI drafts.

Sales took less of the owner’s time within a month

Within the first month, the sales process was taking less of Matthew’s time. That time now goes to customers instead of the small tasks the process requires, and the agency plans to extend the work to other parts of the business.

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